Order Errors: If there is an error with your order that is a result of our mistake, such as delivering the wrong items, we will gladly offer a refund or replacement.
Quality Issues: If you are dissatisfied with the quality of the food you received, please contact us within [X] hours of receiving your order. We may request that you provide a photo for quality assurance purposes. If we find the quality does not meet our standards, we will issue a refund or replacement.
Cancellation: Once an order is placed and confirmed, it cannot be canceled for a refund. If you wish to make changes to your order, please contact us as soon as possible, and we will do our best to accommodate your request.
Refund Process: To request a refund, please contact our customer support at [your contact information] within [X] hours of receiving your order. Provide your order number, the reason for the refund request, and any supporting documentation, such as photos if applicable. We will review your request and respond as soon as possible.
Refund Method: Refunds will be issued using the original payment method. Please allow [X] business days for the refund to reflect in your account.
Refusal of Refund: We reserve the right to refuse a refund if:
Contact Information: If you have any questions about our refund policy, please contact us at [your contact information].
This refund policy is subject to change without notice. Please review it regularly for any updates.
Note: Customize the bracketed information to fit your restaurant's details, and make sure to comply with local consumer protection laws. This template is a starting point and may need adjustments based on your specific circumstances. Consultation with legal professionals is recommended for accuracy and compliance.
